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8.2 Troubleshooting the Accu-Chek Aviva Combo Meter
Display Shows Possible Cause(s) Possible Solution(s)
The display is blank
or the meter will
not turn on.
j Batteries are dead. j Install new batteries. See Chapter 7, “Care and
Maintenance.”
j Display is damaged. j Contact Roche.
j Meter is defective. j Contact Roche.
j Extreme temperature – the
temperature is outside the
meter operating range.
j Move the meter to an area with proper temperature.
Wait five minutes before turning on the meter. Do
not artificially heat or cool the meter.
Bluetooth icon
flashing
j Communication ended due to
a button press on the pump.
j Check the pump and continue operation of the
pump manually.
j Ensure the pump has Bluetooth wireless technology
turned on.
j Meter and pump are outside
of communication range.
j Ensure pump is within communication range.
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